Frequently Asked Questions
Everything you need to know about bringing Japanese-inspired design to your home.
What is the typical shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return policy for items in their original packaging and unused condition. Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged.
Are your products easy to assemble?
Yes, our products are designed for simplicity. Most items require minimal assembly, and we include all necessary tools and clear, illustrated instructions in every box.
What materials are Yamazaki products made from?
We primarily use high-quality powder-coated steel, wood, and durable resins. Our materials are chosen for their longevity, aesthetic appeal, and ability to withstand daily use in kitchens and bathrooms.
Do you ship internationally?
Currently, our website serves customers within the United States. For international inquiries, please check our global stockist list to find a retailer in your region.
How can I track my order?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.